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AdamAnyG Frequently Asked Questions

AdamAnyG Basics Will AdamAnyG work outside of South Australia? Can I use AdamAnyG as a stand alone service (i.e. without bundling with an Adam ADSL service)? Do I need a fixed land line to use AdamAnyG? What speeds can I expect to receive with AdamAnyG? Do I have an email address with AdamAnyG? Where can I find out the coverage areas for AdamAnyG? Connecting to AdamAnyG How do I signup for the AdamAnyG service? Can I bring my existing 3G wireless device to use with AdamAnyG? Can I use AdamAnyG as an interim service while I wait for my Adam ADSL service to relocate? I have an existing Adam ADSL service with a discount, do I get this discount on my AdamAnyG service too? Can I still get an AdamAnyG service if my premises does not have wireless coverage? Billing and Account Management I no longer use my AdamAnyG service, can my friend take over the account? Does billing occur on the same day for all of my Adam services? What happens if I go over my quota? What payment options are available? How do I see how much data I have used? How do I purchase more data for AdamAnyG Prepaid? Can I change my AdamAnyG account to an AdamAnyG Prepaid account (or vice versa)? Will my AdamAnyG Prepaid account be disabled if I don't purchase any data? Equipment What equipment or software do I need to connect to AdamAnyG? What are the minimum system requirements for the Huawei E160E? Can I use AdamAnyG as a fallback if my ADSL service fails? I plugged my Huawei E160E into my USB port and nothing happened, how do I fix it? What happens if my Huawei E160E is lost or stolen? Faults My AdamAnyG wireless device is faulty and needs to be replaced, what do I do? The SIM card for my AdamAnyG service is faulty or broken, how can I get this replaced? My AdamAnyG wireless device is not compatible with my computer, what can I do? What happens if I get a poor transmission speed at my premises with AdamAnyG? Cancellation Can I cancel my AdamAnyG service before the contract ends? Can I cancel my AdamAnyG service because my premises does not receive a signal? What happens if I cancel the Adam ADSL service that my AdamAnyG service is bundled with? Do I need to return my SIM card and hardware if I disconnect the AdamAnyG service?

 

AdamAnyG Basics

• Will AdamAnyG work outside of South Australia?

  AdamAnyG is available in most metro areas Australia wide through the Optus 3G network. For more information on the coverage of AdamAnyG, please visit the Optus Network coverage page by clicking here.

• Can I use AdamAnyG as a standalone service (i.e. without bundling with an Adam ADSL service)?

  AdamAnyG is available as a standalone service, prices for the standalone service are available on the AdamAnyG Costs page. Please note that if you are looking for a service to use at a fixed location, it is recommended that you connect to an Adam ADSL service if available.

• Do I need a fixed land line to use AdamAnyG?

  AdamAnyG uses the Optus 3G network to connect wirelessly to the Internet, therefore, no telephone line or cables are required to use the service.

• What speeds can I expect to receive with AdamAnyG?

  AdamAnyG uses the 3G network to deliver an internet service. The theoretical maximum download speed available on dual band/3G network is up to 3.6Mbps. Customers can expect speeds between 512kbps and 1.5Mbps with burst speeds up to 3Mbps. Actual speeds will vary and may be slower.

• Do I have an email address with AdamAnyG?

  Each account is entitled to 5 email addresses. You can setup your additional email addresses through the Members Services Area.

• Where can I find out the coverage areas for AdamAnyG?

  
  For information on the coverage of AdamAnyG, please visit the Optus Network coverage page by clicking here. If you want to find out if AdamAnyG is available in a specific area, you can call the Adam Internet Help Desk on (08) 8423 4000.

 

Connecting to AdamAnyG

• How do I signup for the AdamAnyG service?

  You can signup for AdamAnyG through the online signup form by clicking here. Alternatively, you can signup over the phone by calling (08) 8423 4030.

• Can I bring my existing 3G wireless device to use with AdamAnyG?

  When signing up for a new AdamAnyG account, you will receive the Huawei E160E 3G USB Stick. If you have a 3G wireless device already, you may be able to use it with your AdamAnyG SIM card. Please note that Adam Internet cannot offer support for any equipment not purchased from Adam Internet and may suspend or cancel your service if any equipment you use causes detriment to our network.
  

• Can I use AdamAnyG as an interim service while I wait for my Adam ADSL service to relocate?

  Due to the activation requirements of AdamAnyG, Adam Internet does not offer AdamAnyG as an interim service.
  

• I have an existing Adam ADSL service with a discount, do I get this discount on my AdamAnyG service too?

  Discounts are only available on Adam ADSL and Dial Up accounts, any discounts you have will not be applied to your AdamAnyG account.

• Can I still get an AdamAnyG service if my premises does not have wireless coverage?

  You can still signup for an AdamAnyG service as long as you are aware that you are unable to use the service at your premises.

 

Billing and Account Management

• I no longer use my AdamAnyG service, can my friend take over the account?

  You can change the name on your account by completing a Change of Account Holder form. The form is available at the Members Services Area or by calling (08) 8423 4000. Please note that any change of account holder request is dependant on approval by Adam Internet.

• Does billing occur on the same day for all of my Adam services?

  Adam Internet will pro-rata any new services on an account so that all services are charged in one payment.

• What happens if I go over my quota?

  After reaching your allocated quota on an AdamAnyG service, you will be automatically forwarded to the Members Services Area. At the Members Services Area you will be given the option of upgrading your plan, continuing your service with excess charges or not using your service for the remainder of the billing period.

• What payment options are available?

  AdamAnyG is billed monthly by Credit Card or Direct Debit. Your payment method can be changed either by logging into the Members Services Area or by calling Adam Internet on (08) 8423 4001.

• How do I see how much data I have used?

  You can view your usage graphs at the Members Services Area. Data is calculated by combining your upload and download usage.

• How do I purchase more data for AdamAnyG Prepaid?

  You can purchase more AdamAnyG Prepaid data in the Members Services Area or by calling the Adam Internet Help Desk on (08) 8423 4000.

• Can I change my AdamAnyG account to an AdamAnyG Prepaid account (or vice versa)?

  You can change between AdamAnyG services by calling the Adam Internet Help Desk on (08) 8423 4000. Please note that you can only change from an AdamAnyG account to an AdamAnyG Prepaid account if you are not currently under contract.

• Will my AdamAnyG Prepaid account be disabled if I don't purchase any data?

  Your SIM card will be disabled if you have had no active AdamAnyG Prepaid data on your account for 14days. If you decide to purchase more AdamAnyG Prepaid data at a later date, your SIM card will be automatically reactivated.

 

Equipment

• What equipment or software do I need to connect to AdamAnyG?

  To connect to AdamAnyG you will need a 3G Wireless Device such as the Huawei E160E and an AdamAnyG SIM Card. Any software required should come with your 3G wireless device.
  

• What are the minimum system requirements for the Huawei E160E?

• Standard USB interface.
• Microsoft Windows 2000, Windows XP, Windows Vista and Mac OS X 10.3.7 or above.
• 100MB free hard disk space or above.
• 128MB RAM or above

• Can I use AdamAnyG as a fallback if my ADSL service fails?

  There are ADSL2+ modem/routers available that allow you to connect your Huawei E160E into a USB in the back of the device. These modems allow for fallback to AdamAnyG if your Adam ADSL account ever loses connection.

• I plugged my Huawei E160E into my USB port and nothing happened, how do I fix it?

  If your Huawei E160E does not start installation automatically when plugging it in for the first time, you will need to navigate to the removable device and open it manually. If you have already completed initial installation, you will need to open the Wireless BB application on your computer to start the software. If you have further issues, please call the Adam Internet Help Desk on (08) 8423 4000.

• What happens if my Huawei E160E is lost or stolen?

  If your device is lost or stolen, please call Adam Internet on (08) 8423 4000 so that we can disable your SIM Card and organise the purchase of new equipment.

 

Faults

• My AdamAnyG wireless device is faulty and needs to be replaced, what do I do?

  If you believe your Adam Internet supplied wireless device is faulty, please call the Adam Internet Help Desk on (08) 8423 4000. We may get you to bring your equipment into our office for testing, if it is found to be faulty and is returned within 24 months of purchase, Adam Internet will issue a replacement.

• The SIM card for my AdamAnyG service is faulty or broken, how can I get this replaced?

  Please contact Adam Internet on (08) 8423 4000 to organise a replacement SIM Card.

• My AdamAnyG wireless device is not compatible with my computer, what can I do?

  If your wireless device is not compatible with your computer, you may have to upgrade your computer or purchase a device that will work on your computer. If you have purchased equipment from Adam Internet, you have 7 days from receiving your equipment to return it to Adam Internet and cancel your AdamAnyG service.

• What happens if I get a poor transmission speed at my premises with AdamAnyG?

  Transmission speeds on AdamAnyG may vary based on Internet traffic, your equipment, location, software and the source of your download. If you would like assistance with troubleshooting your connection, please call the Adam Internet Help Desk on (08) 8423 4000.

 

Cancellation

• Can I cancel my AdamAnyG service before the contract ends?

  If you wish to cancel your AdamAnyG service while under contract, you will be required to pay the price difference between the 24 and 0 month setup costs.

• Can I cancel my AdamAnyG service because my premises does not receive a signal?

  At time of signup Adam Internet will do a service qualification on your premises and inform you if AdamAnyG is supported. If you find that when you connect your AdamAnyG equipment at your premises that your service does not connect due to signal issues, you will have 7 days from receiving your equipment to inform Adam Internet and cancel your AdamAnyG service.

• What happens if I cancel the Adam ADSL service that my AdamAnyG service is bundled with?

  If you cancel the Adam ADSL service but wish to continue with your AdamAnyG account, you will lose your AdamAnyG bundle discount, all other features of your account will remain the same.

• Do I need to return my SIM card and hardware if I disconnect the AdamAnyG service?

  If you have purchased equipment outright from Adam Internet, it will remain your property at the time of disconnection. At the time of disconnection your SIM Card will be disabled and does not need to be returned to Adam Internet unless otherwise specified.

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